Covid 19 Safe Hotel

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We have performed a Covid-19 risk assessment following government guidelines and as a result have introduced some measures at The Oxenham Arms Hotel for your safety and that of our staff. These are outlined below,

This information is updated as of 5 July 2020. Author. S. Powell. Owner.

All of our front of house staff and catering team are Environmental Health Level II Food Hygiene trained and certified along with Covid-19 protection trained following Government guidelines. This includes our provision of gloves, masks and handgels for all team members.

On arrival at our hotel

If arriving by car, there are 2 metre spacing markers that have been placed on the floor of the front car park of our hotel to allow for a 1 metre social distancing plus 1 metre for a car door width when exiting your vehicle.

If arriving on foot from one of the walking trails through the gardens and grounds of our hotel at the rear signs remind customers to adhere to social distancing

On arrival at our front porch main entrance

When arriving at our front porch, you will be alerted to a sign on our front door which provides the following advice.

We have introduced some social distancing measures for everyone's safety

-Please use the sanitiser hand gel dispenser before entering our building.
-Press the white button on arrival if you need assistance and wait for a member of staff to assist you.
-Only 1 person at the bar
-Follow social distancing 1 metre rules, step aside or back to allow others to pass in any room or passageway.
-Indoor tables are limited to members of any two households (or support bubbles),
-Outdoor tables in our large gardens are limited to members of any two households (or support bubbles), or a group of at most six people from any number of households.

All people entering the Oxenham Arms must use the hand sanitiser in our porch before entering our hotel, whether it is the first or subsequent entry.

If you are uncertain of what to do, press the white button on the porch and a member of our staff will meet you at our front doorway.

Once inside the building

Once inside the building you will see a second wall mounted hand sanitiser for your optional use.

Luggage

If you need assistance with bringing luggage into the hotel, please advise a member of staff as this now requires a member of our staff wearing gloves to carry your luggage for you. We are no longer allowed to carry luggage into your hotel room and will leave it at your hotel room door for you.

If you are uncertain of what to do, press the white button in the porch and a member of our staff will meet you at our front doorway.

Checking in to your hotel room

One of our team will check you into the hotel on our guest landing on the first floor. You will be registered and asked to confirm your name and mobile telephone number if we do not already have it for the government track and trace system. This is a UK Government requirement. Your room key would have been sanitised and you will be asked to take this from its plastic pouch.

Arriving for a drink and or food at our hotel

Please follow the " On arrival..." information above.

UK Government require that we take a note of your name and mobile phone number to comply with the Track and Trace system. We will retain this data for 21 days and then destroy it.

Ideally you should have called us in advance to book a table for either / and drinks or food.

Please arrive and make your presence known to a member of staff. We will show you to your table (s) inside

If you are drinking or eating in our gardens we will show you to the gardens.

Current UK legislation does not allow customers to drink, eat or stand at a pub bar.

Once we have seated you at a table, for drinks we will take your order and deliver drinks to your table. For food, we will give you a disposable single-use menu's. Our waiting staff will take your order.

We will bring sealed cutlery and condiments to your table with your food delivery. If you do not want us to serve food to your table, we will serve it to a service table whichever room you are in ( 1477 Bar, 1477 Bar, The Oak Dining Room or The Monastery Restaurant )

Alcohol Hand Gel dispensers throughout our building

Self Service hand pump customer antibacterial hand gel dispensers are located in. The Bar, The Snug, The Oak Dining Room, The Monastery Restaurant, the rear hallway, the foyer, the ladies toilets and washrooms, the gent's toilets and washrooms

The first floor main landing has a Self Service hand pump antibacterial hand gel dispenser. Upon request, we will provide hotel guests with 1 new sealed alcohol-based antibacterial hand gel tube for their personal use whilst staying with us.

Prevention of virus transmission - coughing / sneezing Staff face masks:

a) Our staff in catering, housekeeping, and front of house use disposable 3 ply face masks conforming to EN14683:2019 offering 95% bacterial protection. Masks are disposed of at end of shift and new masks issues at the start of each new shift.

Prevention of virus transmission -between staff and customers Staff disposable gloves:

b) Our staff in catering, housekeeping, and front of house use sanitised Nitrile disposable gloves throughout their entire shifts. Some tasks are not possible wearing nitrile gloves. All staff are trained and monitored for hand washing after each service to or from a table.

Sanitised customer cutlery, crockery, glassware:

We have a commercial 60cm high temperature sanitising machine installed in our commercial kitchen which operates at 82 degrees killing all bacteria. All cutlery, crockery and glassware will have been properly washed, then passed through the commercial sanitiser. Following sanitising, staff handling cutlery, crockery and glassware will do so using fresh nitrile gloves.

Bar glassware is sanitised using our 50cm commercial glass sanitiser machine installed in our bar area. The machine operates at 82 degrees killing all bacteria. Staff handling cleaned, sanitised glasses will wear a fresh pair of gloves and mask.

Cutlery, Glasses and tables.

Tables will be sanitised using food safe kitchen spray sanitiser prior to each guest sitting.

Glasses were formerly hung above the bar and this will no longer take place. Fresh clean customer glasses will be stored on shelves under the bar. All glassware will pass through our commercial sanitiser machine prior to being given to customers.

Front of house staff and our Chefs and catering team

To minimise interaction between our waiting / front of house team and our kitchen / catering team we have installed a new Intercom system between our bar and our kitchen to allow bi directional communication.

Ground Floor Public Toilets

We employ a permanent dedicated member of staff to constantly sanitise surfaces and door handles and doors. Toilet door handles inside and outside are sanitised after each toilet entry/exit.

Each toilet cubicle will have skin safe antibacterial surface spray for the customer to use. Toilet paper dispensers are auto dispense ( toilet paper automatically gets dispensed after each use.

Each toilet hand wash sink